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FAQ Specialty Company only accepts credit cards for payment (Visa, MasterCard American Express and Discover) or e-checksIf you would like to place your order by email or fax please include payment to prevent delays. Please note the fastest way to get your order processed is here on the website. All orders require payment information at the time of placement. If we have to reach out to you for payment information there will be delays. Click here for a printable order form for an E-check form click here Fax your order to 877.367.3557. We know that it is sometimes necessary to return or exchange an item. Please contact us at 800-621-5165 to speak to a customer service representative. They will issue a Return Authorization Number on the order. All returns must be approved by Specialty Company before returning merchandise. Ordering Policies Minimum order of $15.00 in merchandise or a $5.00 handling charge will be applied. Exact Quantities cannot be guaranteed. + or - 10% of order quantity will be considered complete and billing will be adjusted accordingly. Stock items will ship within 24-48 hours. Please allow 3-4 weeks for custom imprinted items. Custom items such as badges and awards can take up to 2 weeks. Please let us know if you have an event date, we can adjust shipping methods accordingly. Expedited shipping and rush charges may apply. Accuracy of lettering that is submitted handwritten cannot be guaranteed. Custom copy orders (i.e. badges, awards and stationary) are encouraged to be typewritten and submitted via fax or email if you aren't placing your order on our website. No custom information will be taken by phone. Orders are subject to review. If necessary charges will be added as needed to correct orders. All charges will show on your paid invoice that is emailed after shipping. |
